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  • Writer's pictureLevant UPS Team

Everything You Need To Know About UPS Maintenance Contracts

In the fast-paced world of modern business, where every second counts, downtime is the enemy. It can strike without warning, crippling operations, causing data loss, and tarnishing your brand's reputation. To guard against this, many organisations rely on Uninterruptible Power Supply (UPS) systems. These silent heroes ensure that critical equipment keeps running even when the power grid fails. But, like with everything, UPS systems need support to maintain their reliability, and that's where UPS maintenance contracts come in. In this comprehensive guide, we share everything there is to know about UPS maintenance contracts, exploring why they are essential, what they entail, the benefits they bring, and how to choose the right partner for this crucial task.

Understanding the Importance of UPS Maintenance Contracts

To truly grasp the significance of UPS maintenance contracts, it's vital to comprehend the role UPS systems play in today's business landscape. They act as a last line of defence against the chaos that ensues when power fails. They safeguard data centres, hospitals, manufacturing plants, and countless other critical applications from the costly consequences of power disruptions. Yet, even the most robust UPS system is not invincible. Over time, components wear out, batteries degrade, and software needs updates. Without regular maintenance, your UPS system can become less efficient and may even lead to failure precisely when you need it the most. UPS maintenance contracts offer a proactive solution to this issue, ensuring that your UPS remains dependable, year after year.

Benefits of Investing in UPS Maintenance Contracts

Investing in a UPS maintenance contract is not just a cost; it's an investment in uptime, reliability, and peace of mind. Some of the key benefits include:

Improved System Reliability - Regular maintenance minimises the risk of UPS failures, ensuring your critical systems stay online.

Reduced Risk - With a well-maintained UPS, the risk of data loss, equipment damage, and productivity disruption is significantly reduced.

Extended System Lifespan - Proper care can extend the lifespan of your UPS system, postponing costly replacements.

Predictable Costs - Maintenance contracts provide budgetary predictability, helping you avoid unexpected expenses.

Compliance and Insurance - For businesses in regulated industries, maintenance contracts can help meet compliance requirements. They also demonstrate a commitment to risk management that may lower insurance premiums.

What Issues Can Arise Without a Maintenance Contract?

Without proper UPS (Uninterruptible Power Supply) maintenance, several critical issues can arise, potentially leading to downtime, data loss, and equipment damage. Here are some of the key problems that can occur:

Reduced Reliability - UPS systems are designed to provide a seamless transition to battery power during power outages. However, if the UPS is not well-maintained, it may fail to function correctly when needed. This can result in unexpected downtime and disruptions to critical operations.

Battery Degradation - UPS batteries have a limited lifespan, typically ranging from 3 to 5 years, depending on usage and environmental factors. Without regular maintenance, the batteries can degrade more quickly, leading to shorter backup runtimes. In some cases, batteries may fail altogether, leaving systems vulnerable to power interruptions.

Overloading and Overheating - UPS systems are designed to handle a specific load capacity. Without maintenance, businesses may inadvertently overload the UPS by adding more equipment than it can support. Overloading can lead to overheating, component stress, and a higher risk of UPS failure.

Dust and Contaminant Buildup - Over time, dust and contaminants can accumulate inside the UPS unit, particularly in cooling fans and ventilation pathways. This buildup can impair cooling efficiency, leading to overheating and reduced UPS performance.

Outdated Firmware and Software - UPS systems often rely on firmware and software for proper operation. Without regular updates and maintenance, these components can become outdated and vulnerable to security threats. Outdated software may also lack compatibility with new hardware or operating systems.

Faulty Components - Like any electronic equipment, UPS systems can experience component failures over time. Without regular inspections and maintenance, these faulty components may go unnoticed until a critical failure occurs. Typically, consumable parts need replacing regularly. For example, expect to replace AC Caps, DC Caps and fans every 5-7 years.

Inadequate Backup Testing - Proper maintenance should include regular testing of the UPS system to ensure that it functions as expected during power outages. Without testing, there's no guarantee that the UPS will perform as intended when needed.

Failure to Detect Early Warning Signs - UPS systems often provide diagnostic data and warning alerts when issues arise. Without maintenance, you may miss these early warning signs, allowing problems to escalate before they are addressed.

Inadequate Documentation - Maintenance records and documentation are essential for tracking the history of UPS system performance and identifying recurring issues. Without proper record-keeping, it can be challenging to diagnose and address problems effectively.

In summary, proper UPS maintenance is crucial to ensure the reliability and effectiveness of these critical power protection systems. Neglecting maintenance can lead to reduced UPS lifespan, increased downtime, data loss, and equipment damage, ultimately impacting the overall stability of a business operations. Regular maintenance, along with a well-structured maintenance contract, helps mitigate these risks and ensures that the UPS system performs as intended when power interruptions occur.

Levant UPS’ Maintenance Contracts

Now that we recognise the importance of UPS maintenance, let's explore what makes up an effective maintenance contract. Service Level Agreements (SLAs) define the level of service you can expect from us and include response times for emergency repairs, here's what we offer:

Standard SLA

This is our most popular option with 1-2 annual preventative maintenance visits advised. We do recommend 2 annual visits, which reduces the risk of issues arising with your UPS systems. Within this package, all parts, labour and any call outs are chargeable.

Standard SLA Plus Call Outs

This option includes 1-2 annual visits plus call outs which are inclusive for genuine UPS faults only. This protects you from any additional unforeseen emergency call out fees. Within this package, several call out options are available. We will always guarantee 24/7 technical response from our team, who will be on hand to take your call out no matter what time of the day it is. In terms of attendance to site, we offer a 4 hour response time, 4-6 hours or 6-8 hours (typically if sites are in Scotland, Ireland or Cornwall). Outside of this, we offer next day call outs or best endeavours so there should be an available price point for your business needs.

Standard SLA Plus Call Outs, Parts & Labour

This is our most exclusive SLA, which includes all call outs, parts and labour inclusive. When it comes to parts, this contract includes non-consumable parts only such as inverters, fuses, IGBTs, PCBs, and PSUs. Consumable parts are those which need changing on a more regular basis to maintain the efficiency of the UPS. These include AC and DC capacitors, fans and batteries.

Preventive Maintenance vs. Emergency Repairs

It is much more preferable to reduce the risk of emergency repairs with a SLA rather than rely on emergency repairs via a call out. With a SLA, an emergency call out will be chargeable at a lower rate than without a contract. Our robust contracts outline a schedule for routine preventive maintenance visits, preventing potential issues before they become critical, which is why all service contracts include preventive maintenance visits as standard. We will detail our approach to emergency repairs, ensuring rapid response when needed as mentioned above within our SLAs.

Remote Monitoring and Diagnostics

Many modern UPS’ now include remote monitoring capabilities, allowing businesses to proactively identify and address issues, often before you're even aware of them. This reduces your risk of issues to your critical power and is a preferrable option. When installing a new UPS we can set this up for you, so please discuss options with us if this is something you are interested in.

Spare Parts Availability

Our contracts will specify the availability of spare parts and the our policy for replacing faulty components. We do hold parts in stock and most consumables can be provided within 24-48 hours if available. If parts should need to be ordered in, you should factor in a turnaround time of approximately 7-10 days. As we are an approved Riello Reseller, Riello parts are usually readily available for next day delivery.

Cost Considerations and Customisation

All our contracts are transparent about costs, with no hidden fees. They also allow for customisation to match the unique needs of your business. So should you require anything outside of the standard SLAs mentioned above, do not hesitate to contact us.

At Levant UPS Ltd, we are here to help you decide which Maintenance Contract is suitable for your business needs. Get in touch with us on 0844 381 4711 or via

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